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Post-purchase support

Buy a photo box - Made in Germany


customer information

We inform you as follows:

Offer characteristics, conclusion of contract

The essential properties of our photo box can be found in the respective product description on this website. The language available for the conclusion of the contract is German.

The presentation of the products on the website does not constitute a legally binding offer, but a non-binding offer. After entering your personal data and clicking on the "Send request" button in the final step, you submit a binding offer. The service/rental contract is concluded with our feedback and confirmation, which we send by e-mail. If you do not receive a response within 48 hours, you are no longer bound by your offer.

Identity Information

We disclose the following data about our identity:

Owner: Kevin Kreul

Brandenheide 50

46244 Bottrop

Mobile: +49 156/78575025

Phone: +49 800/00 10 404


price quotation

The total price of the respective photo box is available next to the item description.


The photo box will be sent by a transport company of our choice. The price for this is calculated separately. The order will only be shipped after full payment.

Complaints can be sent to our address given under point 1. There is no special out-of-court complaints procedure or appeals procedure.

Warranty rights, guarantees, after-sales service

The statutory warranty rights apply. You get a two-year warranty and one-year after-sales service after purchase.

Codes of Conduct

The seller has not submitted to any codes of conduct.

Online Dispute Resolution

We must inform you that the European Commission is providing an online platform for so-called online dispute resolution. This platform serves as a contact point for the out-of-court settlement of disputes arising from online purchase or service contracts in which a consumer is involved. You can access this platform under the following link: . In this context, we are also obliged to give you our e-mail address

to share. This is:

customer reviews

We have already bought two photo boxes from Picturebox24.
The seller is extremely competent and was always available with advice and action. Not only during the purchase but also beyond that, we were helped at any time.
The material and workmanship of both photo boxes were excellent!
We thank you for your time and effort!
If we get another photo box, it will definitely be from you again :)

Frequently Asked Questions

As a rule, the ordered photo box is ready for dispatch after 14-40 days. Depending on the model and stock.

You can pay by bank transfer, credit card, PayPal or on account.

The photo boxes we manufacture are developed in such a way that it is sufficient to equip the respective model with the usual power supply. As soon as the box gets power, the entire system boots up by itself and also starts all the necessary programs. Your customer could therefore operate our models without complicated instructions. Before you pick up your order, a member of staff will take the time to go through all the important points with you. Even after the purchase, we remain your contact for any questions.

After payment, an invoice is automatically sent by email with the VAT shown.

The order for our standard models are shipped with the shipping company DHL. The Magic Mirror photo mirror is shipped on a Euro pallet by a forwarding agency.

We stay 12 months free of charge as the contact person for questions about the rental, technical questions or sudden disruptions.

You are welcome to visit us in Bottrop-Kirchhellen and test our models before you buy them. Everything free of charge and without obligation.

After purchase, you will receive a 2-year guarantee on all technical components. Self-inflicted damage is excluded. We also offer a repair service. If damage is caused by third parties, we will be happy to send you a non-binding cost estimate that you can submit to the insurance company.

After the purchase, we will be happy to recommend suitable insurance for you.

We would be happy to produce an individual photo box for you together. Please send us a message or contact us via WhatsApp/email.

Didn't find your answer?

Our customer service would be happy to assist you more.

From our Instagram

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Post-purchase support

2 year guarantee

Professional technique